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Terms for group-orders at Klatring på Grensen

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Terms of payment

• We only accept cash or the following credit cards: Bankaxept, Visa, Mastercard etc.

• Invoice only by prior agreemnet, and then payment within 10 days. An invoice fee of kr. 95,- per purchase will be added.

• All taxes are included.

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Terms of cancellation for groups by Telephone/E-Mail/Direct contact

• Total cancellation is without charge no later than 4 weeks prior to the event.

• Total cancellation 4-2 weeks prior: We bill kr. 1500,- in administraition fee.

• Total cancellation 2 weeks - 48 hours prior: We bill 50% of the order's total value.

• Total cancellation less than 48 hours prior: We bill 100% of the order's total value.

• Smaller adjustments to the number of participants are without charge up until 48 hours prior to the event, but please keep us updated.

• Ordered, unused spaces will require payment.

 

General terms

• Guests are responsible for ensuring that they meet the applicable age requirements, physical requirements and any other participation criteria before booking.

• The park is open throughout the season regardless of the weather. In the event of thunderstorms, strong winds or other conditions that make it unsafe to keep parts of the park open, activities may be temporarily suspended or modified. Klatring på Grensen AS continuously assesses the conditions and makes decisions based on guest safety.

• Klatring på Grensen AS does not offer refunds if activities are changed or cancelled due to weather conditions or other circumstances that make it unsafe to operate the park.

• According to the Norwegian Right of Withdrawal Act (§ 22, letter m), the right of withdrawal does not apply to tickets purchased for a specific date or time. This applies to all experiences booked for a fixed date, including climbing tickets. We may, however, offer to change the booking date.

• ​The Norwegian Right of Withdrawal Act does apply to the purchase of gift cards. This means that you have a 14-day right of withdrawal from the date of purchase. If you wish to cancel the purchase of a gift card, you must notify us within this period.

• Klatring på Grensen AS reserves the right to change or cancel activities due to weather conditions or any other circumstances that make it unsafe to keep the park open.

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Cancellation and Changes

• Tickets and any other products purchased through our website are non-refundable and are valid only for the date, time and number of participants stated in the booking.

• Exceptions:

  • ​In the event of illness, and upon presentation of a valid medical certificate, the amount paid will be refunded as a gift card.

  • Up to 3 days before your visit, you may change the date and/or arrival time by sending an email to post@klatringpagrensen.no.

 

Personal information

• Customer information will not be shared with/sold to a third party and is kept according to Norwegian Law.